Shipping policy
Tariffs and Duties on US Orders
As of May 12, 2025, orders may be subject to the new tariff rate for all U.S. based customers. This means that when the item crosses the border, you will likely receive a request for clearance. It is the customer’s responsibility to cover all duties and tariffs.
If your order has shipped and you have questions regarding possible duties, please reach out to the carrier first as they will have the most up-to-date information.
If the order is not cleared of duties and is returned to sender, a 20% restocking fee will be charged before your refund is issued.
For additional questions, you may contact us at {Contact Page}.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information.
If you have any questions regarding your order once it’s been shipped, please reach out to the courier before contacting us.
To contact us about your order you can contact us here: {Contact Page}. .
Shipping Times
Swan currently ships internationally, and all orders are fulfilled and shipped from our warehouse in Toronto Canada. Standard international shipping times can vary from 6-10 business days.
Discreet Shipping
All packages are packaged in brown boxes with no brand information on the exterior.
Missing Items or Damaged Shipments
If you received your order and have found that you are missing items from your order, please reach out to us within 48 hours of receipt.
For all shipments where the package has been damaged, opened, resealed, or other, please file a claim with the carrier responsible for your delivery.
Undeliverable Orders
If you have input the incorrect address, please ensure that you reach out to us prior to the item shipping. If the item has shipped and is with the carrier, please reach out to them to change your address.
If you were unable to change your address and the package is found to be undeliverable for any reason, the order will be subject to a 20% restocking fee + all shipping charges for the item to be returned to us.