Please note: In case of ‘International Small Packets Air’ delivery method is provided, unfortunately, there is no tracking number available. General International shipping time is approximately 6-8 weeks. Although rare, this time may vary based on circumstances beyond our control at the border.

The short answer is yes. We recently switched from a bulky wall adapter with many needed international attachments to a more compact and advanced USB cord. USB plugs and adaptors are common household items now, which makes this a very convenient charging method for the user. Best of all, the new USB cords can be used with other Swan vibrators (excluding Adore and Adore Petite), and vice versa.

• Lock feature is activated. Press the two buttons simultaneously and hold for 4 seconds to unlock.
• Unit is not charged, plug in for a minimum of approximately 30 minutes.

Double-pressing the button will cause it to turn on and turn off. Make sure to press and hold the button until it reaches the desired vibration speed and then let go without pressing a second time.

The product is at its highest speed. When you press and hold the button down, the light should flash. If it does not flash it is at the highest speed and will not go any higher.

You can increase speed by pressing and holding the button. If you do not press and hold long enough (more than two seconds), the vibrator will turn off.

Unit feature needs to be locked; otherwise it will go on at the slightest touch at a minimal vibration. To lock the unit press the two buttons simultaneously and hold for 4 seconds.

The vibrator is running low on charge or power. Charge it by inserting the adapter into the recharge hole.

Like all electronic devices, Swan is a delicate product that can obtain internal damages. It is possible that your vibrator could be broken. To test its productivity, lock and unlock the vibrator, plug it in and charge the device and check the frequency of its performance.

Any product with electrical components is not safe to boil. Therefore, it is not safe to boil your Swan as part of its cleaning. Swan is virtually seamless which greatly minimizes on the amount of bacteria that is able to accumulate on its surface. Cleaning with your favourite toy cleaner or warm, soapy water is sufficient.

Swan products purchased on this website are shipped from our warehouse located in Toronto, Canada. Based on our overseas shipping cost, this is a fair rate. If you would like to purchase your Swan product from a fine retailer closer to your shipping address, please visit our Retailers / Distributors page.

Note: some products and promotions offered at our site may not be offered by other companies.

We fully stand behind our products. If you are having an issue with your Swan that you are unable to solve with the list above, please visit our Contact page and submit a question. Someone will return your email in a timely manner.