Beautiful Praise from an Amazing Customer

We recently received this email from one of our satisfied customers. Before we address their questions, here is what was sent to us:

"A couple of weeks ago I heard of an announcement that the [my favourite vibe from another company] was going to be discontinued. It made me think about the long-term use of my Swan vibrators, and reminded me that they will likely not be sold forever.

My question is this: are there any plans in either the near or far future to discontinue either the Whooper, Silver, or Black Swans? I have found these three the most ergonomic and powerful and would hate to see them go any time soon.

However should they be discontinued at some point, I would deeply appreciate any notifications so that I can make preparations and purchase several Swans.

I had one other question regarding vibrator life: typically, what would the lifespan be of a Swan vibrator that is used two or three times a week, for anywhere between 30 and 60 minutes per time and always at the highest level? Five years? Ten? This would also be important to know. These are literally the only vibrators that I have been able to orgasm with, so I don't see many alternatives on the market. Thank you for your time and attention."

For the purpose of her privacy, we'll call her Sally. Thank you Sally. Thank you so much for your beautiful words. We read each and every email that's sent to us, but this one really hit home. At Swan, we strive to produce a superior product. Everything we do, all the research and development we put into our products, the early mornings and late nights... that's for people like you. From the entire Swan team, we're very touched by your words.

To answer your questions, we build all Swan products to be of incredible quality which is why we've backed them up with a 10-year guarantee. However, with any product involving power and moving parts, there is always the chance for malfunctions. We don't like to admit this, but perfect technology doesn't exist... yet (we're working on it). So for now, we've gone the extra mile and on top of the 1-year limited warrantee, we will let anyone buy another Swan at half price during their 10-years if something ever does go wrong*. Not many companies will do that for their customers. That's how much we believe in Swan.

Thanks for being a customer Sally! For those looking to contact us, feel free to do so here.

- The Swan Team